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August 12th, 2016 by


If you are looking for an insurance provider, there are generally two thoughts you have in your mind: “Who are the best and who shouldn’t I touch with a ten-foot pole?”

Carinfo.co.za sought to answer just that when they conducted a comparative analysis of all known insurance companies in South Africa. All analysis was based on HelloPeter commentary.

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The data was also divided into two groups – ‘big’ and ‘small’ depending on the size of the company.

Discovery ranked number one for the big company category, followed by OUTsurance and then MiWay.

AA Insurance topped the small company category, followed by Momentum, Alexander Forbes and Mutual & Federal.

Judgement was pretty straight forward; the company with the least complaints in each category was deemed the ‘winner’ of that category and awarded five points. Second place was awarded four points, and so on.

Companies who had the same amount of complaints were awarded the same number of points. Compliments were ranked from 1 to 10 points, with 10 points awarded to the highest percentage of compliments.

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So Who Are the Best and Worst Insurers in SA for 2015? 

Insurance company reviews

‘Small’ Insurance Companies’ Results

Small companies

‘Big’ Insurance Companies’ Results

Big companies

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  • Jon McGowan

    Outsurance is the worst , They find out what you are paying for current insurance , then offer the same insurance for R10 LESS ??? Hollard has the worst business ethics , spam text messages and emails , resulting in me cancelling ALL policies and related business with them . The BEST ….. Lyall Morgan and Ass . Do yourselves a favor , give them a call and see how insurance is SUPPOSE to be done .

    • Enel

      You do realize Lyall Morgan and Associates are brokers right? That means you’re still getting your insurance through M&F, Zurich, Hollard, or Infiniti Insurance.. I find brokers to be pointless when you can get insurance direct from the companies. You’re paying extra on your premium for your broker’s commission just so you know.

      • Foshan

        All my personal and business insurance has been through Lyall Morgan for 30 years. Excellent service and absolutely worth the brokers fee. NEVER, EVER buy insurance directly from ANY insurance company. Its all fine to avoid the brokers fee until you need to claim. The insurance companies don’t give a …… about individual claims and the ombudsman is not penalising the fraudsters. They are careful about pissing off brokers customers since they may end up losing the brokers business. Been there done that, so I repeat, never buy insurance directly

  • YeahIsaidIt

    Honestly now, how can this be a best/ worst comparison when the size of each of these entities is not factored in the equation? That’s just one additional consideration that would paint a different picture completely. Then complaints and compliments should not be weighted equally because human nature is such that we complain easily but we don’t compliment as easily.

  • geronimo

    We are insured with Budget and have been for many years. As retirees we pay no excess. I have no complaints about Budget whatsoever.

    • Marius Meyer

      Most Insurers offer this.

    • CompareGuru

      Hi Geronimo. This is the way the insurers were grouped by Carinfo.co.za.

  • Foshan

    NEVER, EVER buy insurance directly from ANY insurance company. The insurance companies don’t give a …… about individual claims and the ombudsman is not penalising the fraudsters. They are careful about pissing off brokers customers since they may end up losing the brokers business. Been there done that, so I repeat, never buy insurance directly.

  • sergio

    One company I don’t see mentioned above is Aon, and I must say that after 26 yrs with them I had no problems until I finally got broken into twice in one year and they cancelled my policy due to ” no profit” or like they called it (high loss ratio)

    • Heather Timm-Osner

      I too have to pay an excess now because of 2 small claims… the first in years.

    • Marius Meyer

      Aon is a brokerage, not an Insurance Company.

    • Victor

      Same here – they sub-contract to Santam !

  • StangV2_0

    Ironic that the “worst” are those that don’t use brokers? Get a broker. Be happy. 😉

  • Vaughan Williams

    This was a utter waste of time. The data doesn’t even make sense. Santam has just been voted best short term insurer 2nd year running and according to this they’re the 2nd worst.

    • Samantha Steyn

      Hi Vaughan. Please note that the survey in which Santam was voted the best short term insurer was only to do with short term insurance (as stated). This particular piece, however, covers all types of insurance. Furthermore, it is data from 2015. The updated results will be coming out in the next month or so. Please see a mention of Santam’s results in this article: http://compareguru.co.za/sas-best-worst-insurance-company/. Hope that clears things up!

    • CompareGuru

      Hi Vaughan. Please note that the survey in which Santam was voted the best short term insurer was only to do with short term insurance (as stated). This particular piece, however, covers all types of insurance. Furthermore, it is data from 2015. The updated results will be coming out in the next month or so. Please see a mention of Santam’s results in this article: http://compareguru.co.za/sas-best-worst-insurance-company/. Hope that clears things up!

      • Marius Meyer

        Santam only does short-term insurance. Your facts are incorrect.

        • CompareGuru

          Hi Marius. This is true, but the metrics used to ‘judge’ the companies still differed between the two surveys, hence the different results.

  • Marius Meyer

    Agree, they are the 2 largest Insurers.

  • Lita Beukes

    Outsurance..you always get something out..like a “UP YOURS”

  • Victor

    Santam used a word document written by an assessor pretending to be someone else (contractor) – I right clicked properties on the word document and saw that the person who wrote the document was not the author(contractor). The assessor was pretending to be the contractor – Santam was made aware of this and they still used the document in assessing the claim even after the contractor said that she did not give the insurer permission to write a document on her behalf to be used in assessing the claim
    The contractor said the value of the claim is not the same as the above document as it would cost much more to reinstate the stained glass windows and sent me a quote to do the job correctly which the insurer also received

    If the work was done at the above where the assessor pretends to be the contractor the contractor would go broke – what do you do?

    The Victorian stained 1850 were damaged when a tree fell on them – I did not push the tree over as I was on holiday 1400km away at Wilderness at that time

    I went through a whole lot of process where they tried to cancel my claim and eventually they did this as above, where they had to pay the claim

    I have said to the insurer that they must NOT pay me – they must pay the contractor directly so I can be placed in the position I was before the act of God !

    What would this be called ?

    Please share !

    I keep the word document where the author is fraudulent

  • Victor

    The insurance companies when insuring you home do not come to your home when they insure you to check the home – but put in a claim and they will say that you are underinsured so cannot pay your claim !

  • Kurt Beine

    I wonder why Indwe Risk is not listed? Because from recent experience, they suck big time….