"Don’t rely on your memory. Return to the scene, take notes, make sketches and, if safe to do so, take photographs of the offending pothole," the association says on their global site. "Make a note of exactly where the pothole was – the road name, town etc and its position in the road – as well as the contact details of anyone that saw what happened."It is important to note that you cannot claim both from government and from your own insurers. This is emphasised by Arrive Alive in their Car Insurance blog. This may mean that you will need to provide a letter from your insurance company confirming you have not claimed from them. Make sure to also claim from the right municipality. Claiming from the wrong one will result in your claim being denied and will prolong the process of getting the claim from the right source. National roads start with an N for their route number - such as N1, N2, etc. Municipal roads start with M - such as the M3. Regional roads start with an R for their route name, such as the R1. These roads are managed by the provincial government. You would, therefore, need to claim from the provincial government's department of transport. Are you afraid to claim because your excess is just too high? Give us a call and we will negotiate an excess that suits your pocket!