Consumer Protection Act(CPA)

• Promote a fair, accessible and sustainable marketplace for consumer products and services;
• Establish national norms and standards relating to consumer protection;
• Provide for improved standards of consumer information;
• Prohibit certain unfair marketing and business practices;
• Promote responsible consumer behaviour;
• Promote a consistent legislative and enforcement framework relating to consumer transactions and agreements.

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When Can You Return Goods? 

• A return;
• Cancel the contract without a penalty;
• Receive a full refund.

• Customer can refuse delivery;
• Receive a full refund;
• Order can be cancelled without penalty.

• Cancel the order without penalty;
• Return the items if they aren't suitable.

• Return the items;
• Get the company to replace the items;
• Ask for the company to repair the goods.

Your Rights On Black Friday

"The normal rules as contained in the Consumer Protection Act will apply. If a product is purchased on sale and it turns out to be defective within six months from the date of purchase then a consumer can return the goods and insist on a refund, repair or replacement."

"Consumers must be mindful of bait marketing. Bait advertising is a common form of false advertising which the CPA prohibits. It occurs when an item is advertised at a sale price but the seller does not have sufficient stock to last until the end of the sale. Often consumers may purchase other more expensive items from the store instead."

5 Tips For Your Shopping Frenzy

1. Make sure that you do your research before buying anything. Make sure that the deals that you see are actually legitimate.  Find out what the normal price is and see if the “great deal and fantastic discount” is actually real;
2. If you are purchasing online, make sure that you are transacting with a legitimate company. A website with “https” generally indicates that it has a safe platform – the “s” stands for secure;
3. Make sure that you read the terms and conditions of your purchase. There might be some hidden costs that you don't know about;
4. Some goods bought from other countries might not have warranties honoured locally so be aware of this;
5. Find out what the store or companies returns policy is. Remember that you are only entitled to protection in terms of the CPA if the goods are defective.