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“My mother was in an accident, and the vehicle was written off by OUTsurance. The claims department insist that the vehicle’s trade value is R47 000, although my parents phoned the bank, and a dealer, who confirmed the trade value of the vehicle was R90 000. I phoned OUTsurance and requested a quote for new insurance, giving the exact description of the car my mother drove. The advisor confirmed the value of the vehicle to be R90 100."The complainant also stated how unprofessional the manager, who assisted sales agent Lilian Matlala, was mentioning he said, "I dare you to prove me wrong on the value of the vehicle." Our Experience: The sales agent was well-versed and explained in detail about my particular car insurance needs in our 31 minute chat. While I advised him I was just inquiring, I still managed to be coaxed into a policy which I later cancelled after an hour for no fee.
“I’ve been calling since last week Wednesday trying to put in a claim for my vehicle that was towed. Every time I call they promise to call me back, but nobody ever does. To make matters worse, I spoke to a very rude staff member who lacked telephone etiquette skills.”
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