Samsung has recalled all Galaxy Note 7s after over 35 cases of battery explosions after charging were reported.
Published: Friday, September 2nd 2016
Samsung has suspended sales of the new Galaxy Note 7 smartphone following 35 confirmed cases of newly launched devices exploding after being charged.The mobile giant is offering replacements to anyone who has purchased a Samsung Galaxy Note 7.This comes just two weeks after its launch, president of Samsung’s mobile business, Koh Dong-jin, said, “We have received several reports of battery explosions on the Note 7 ... and it has been confirmed that it was a battery cell problem. There was a tiny problem in the manufacturing process so it was very difficult to find out.”Dong-jin has refused to name the supplier of the faulty battery, but noted that all Note 7 units sold in China have different batteries (from a different supplier) and were unaffected. Samsung have two or three battery suppliers for the smartphone at present.A Samsung spokesperson said, “To date there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7."“For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”The Note 7 was launched in South Korea and the US at the end of August. Shipment has been delayed in South Korea for extra quality control testing following the report of batteries exploding after they were charged.Some disgruntled consumers have taken to YouTube to voice their disapproval. Take a look at YouTuber Ariel Gonzalez showing his partially melted Samsung Galaxy Note 7.Want the best deal on your smartphone? Click here for excellent deals that won't leave you out of pocket.