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News Room

Find Out More About Telkom Fair Usage

Compare Guru
2016-06-11
The Telkom Fair Usage Policy is in place in order to regulate internet access and ensure access for all. Here’s what that means for you.

Telkom Fair Usage Is Fair

Uncapped internet is a wonderful thing, however, as with all shared resources, there is a restriction as to how much you are able to use. Thanks to the rapid evolution of the internet, we are now using the internet to perform more tasks than ever before. The rise of mobile internet-connected devices such as smartphones, tablets, home electronics and appliances have also put strain on the internet as we know it. With so many things needing to be online, a means of establishing and maintaining internet access for all. When it comes to internet usage, this is known as a Fair Usage Policy (FUP) also called an Acceptable usage Policy (AUP).

Here are the details of the Telkom Fair Usage Policy:

“Telkom Internet uncapped accounts are designed for either home or business use, and customers need to select the appropriate package designed for their access port speed and type of usage application (for example, for business or home use). Telkom Internet uncapped products are not capped in the ordinary course. However, Telkom reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on Telkom’s network. Such restrictions may include but are not limited to throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications. Examples of customer behaviour which may compromise Telkom’s network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as peer-to-peer. In the event of such behaviours, Telkom reserves the right to terminate the account of a customer. Telkom will provide to the customer such information as is practically available regarding the customer’s usage status by way of a usage tracker tool. A customer will be able to track when his or her usage is dangerously high. Once usage is indicated as being dangerously high, Telkom reserves the right to suspend the relevant customer’s usage within 24 (twenty four) hours of usage having reached such levels. Customers who are restricted by Telkom in the aforementioned manner in a calendar month will be returned to full service profile at the beginning of the next month. The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP regarding unlawful behaviour.” While FUPs have worked in the past, the sheer mass of devices which require internet connectivity mean that ISPs need to move to truly unlimited data plans or find a new and better way of regulating internet access.
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