Samsung Electronics South Africa has launched a new online Cyber Service Centre, enabling customers to pre-book the repair of their mobile devices at a service centre and time that is convenient to them.
"The Samsung Cyber Service Centre forms part of our ongoing commitment to deliver a first-class service to our clients," says Richard Chetty, Service Director at Samsung Electronics SA.
"Consumers can simply manage their repairs by logging onto the site and registering their devices. Once online, the user can access the booking form and submit the model and serial number of the device to receive a reference number. On confirmation of the reservation, the user will present the reference number to get the assistance they require on arrival at their chosen service centre."
The website has been designed to make navigation as easy as possible to provide an exceptional customer experience. Menus have been clearly marked and the service booking form can either be printed or emailed, ensuring that the appointment information is on hand. Furthermore, the solution also enables consumers to change or cancel a reservation at any time, making it suitable for consumers.