“We are confident that our revised Fair Use Policy offers greater value for our high data usage customers. This, without compromising the connectivity experience of our other customers. In the few instances in which we are forced to apply the FUP, we have ensured that customers still have a fast enough connection. Their service will still be usable for the remainder of the month,” explained Telkom spokesperson, Ms Jacqui O’Sullivan. “Our decision to implement the Fair Use Policy is premised on our commitment to deliver a quality connectivity to experience to all our customers. Even in instances where our FUP is applied the reduction in speed will still allow for content streaming.”
“We understand that quality data connectivity is in high demand. Our new FUP reflects our understanding of this. We have made every effort to ensure that customers receive a quality data experience. However, in instances where existing LTE Uncapped customers may have requirements beyond what we can cater for on this specific LTE product, we would like to engage these customers on alternate products better suited to their needs. We are also willing to release these customers impacted by the FUP from their existing contracts without any penalty,” concluded O’Sullivan.