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“When we look at the expected implementations and the natural attrition we are going to suffer, we think that there is more than adequate room for us not to have any mass retrenchments on account of robotics,” said Nedbank chief information officer, Fred Swanepoel. “With about 32 000 staff, our natural attrition rate is about 3 000 per year. When we look at a three-year period, we don’t think that robotics will take up more than one year of that natural attrition.”Nedbank already has 59 software robots installed. These include a chat bot in Nedbank Wealth and a robo-advisor in the asset management division. The plan is to have 200 in place by the end of 2018, spending about R2 billion on tech investments. Are you worried about being replaced by a robot? We’ve got handy tips to ensure your survival.
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