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The Best and Worst Internet Providers in SA - Q2 2019

Author: Jason Snyman
Date: 2019-07-28
MyBroadband has released it's Q2 2019 report on the best and worst Internet Service Providers in South Africa, based on speed and customer satisfaction. Let's take a look at the findings.

MyBroadband has put South Africa’s Internet Service Providers to the test for the second time this year, and revealed the best and worst of the lot. The results of the Q2 2019 report are based on 32 006 user satisfaction ratings, submitted through MyBroadband's web-based and mobile app speed test platforms.

After any user performs a speed test on either of MyBroadband’s speed test platforms, web-based or app, they are then asked to rate their ISP. These customer satisfaction ratings are then used to rank South Africa’s ISP’s. 

In order to ensure a neutral speed testing environment – an even playing field, so to speak – MyBroadband’s HTML5 speed test servers are hosted in Teraco’s vendor-neutral data centres, with speed test servers at NAPAfrica’s peering points in Johannesburg, Cape Town and Durban. 

These testing platforms accurately measure internet speed, rather than on-net speed, which most other speed test services use. We literally have no idea what the difference is, but it sounds impressive. 

In the Q1 results (tested from January 2019 to March 2019), Cool Ideas emerged as both the fastest and highest-rated ISP in South Africa. 

Let's take a look at the latest results - which is South Africa’s current best and worst (the worst is Telkom, let’s not even pretend here) Internet Service Provider?

The Best And Worst ISP's – Q2 2019

The following table ranks the top five ISP’s in South Africa, based on the average ratings received through MyBroadband’s web-based and mobile app speed tests. At the beginning of the year, MyBroadband noted that the same ISP’s that often topped the speed ranking list also ranked extraordinarily well in customer satisfaction ratings. 

Fancy that.

According to the findings, the best Internet Service Provider in South Africa is currently Supersonic (4.81 rating), which came in at second place last quarter, followed by CyberSmart (4.66 rating) and MTN (4.19) in third.

Q1's top ISP, Cool Ideas, dropped into fifth place this quarter, with a rating of 3.98 out of 5.

The absolute worst Internet Service Providers in South Africa came as no surprise. The standard of service that we ourselves experienced from Internet Solutions while putting together our Best ADSL Buyer’s Guide for last year was so abhorrent that we omitted the company from our guide entirely.

MWEB has long been a totem of incompetence in the industry, as well. No surprise that it ranked second worst, just as it did last quarter. Liquid Telecom was rated third worst.  

And finally, the worst Internet Service Provider in South Africa – with an approval rating of just 2.2 out of 5 (they have somehow managed to score even worse than Q1's 2.6) – is Telkom, whose idea of internet is akin to something like two tin cans and a string. 

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