According to MiWay's CEO, Rene Otto, "Our young democracy has had a legendary example of forgiveness and reconciliation in Nelson Mandela. We dare not forget it. He chose to forgive the racist murderers of the apartheid regime for the hope and dream of a unified and reconciled nation."Otto believes that taking legal action is easy, however forgiving and forgetting something that has caused so much hurt and pain to so many might be more challenging. MiWay decided to take the more challenging route in order to make a point. They wanted show people that it is possible to move forward and reconcile with people who truly show remorse. Otto does however, make it quite clear that out right racism is not tolerated.
"It should be exposed and rejected with contempt. The lesson we learnt from the Truth and Reconciliation Commission is that for reconciliation to happen, the truth needs to be exposed and sincere remorse needs to be shown," mentions Otto in a statement.
"His [Madlala] unhappiness was aggravated by the fact that MiWay failed to send him the recordings of conversations with MiWay that he requested. It was a mistake. We sent it to the Ombudsman but neglected to send it to him," explains Otto.This was all due to a claim that Madlala made with MiWay that was disputed. Madlala took the matter to the Ombudsman and MiWay won the case, leaving Madlala even more resentful.
"He wanted to atone for the folly of his ways that turned his and MiWay's worlds into sheer hell. He also offered to apologise to the two innocent staff members implicated in the fake email and to the nation for fanning the flames of racial hatred. I believe his remorse was genuine," adds the CEO.Madlala mentioned that MiWay was never racist to him at anytime during the dealing that he had with the company. The two staff members who were caught up in the drama have also decided not to press charges against Madlala. They have chosen to accept his formal apology.