|Time taken||Number of respondents|
|Less than 30 minutes||2 029 (12.9%)|
|30 mins – 1 hour||2 542 (15.6%)|
|1-2 hours||1 878 (11.95%)|
|Over 2 hours||2 602 (16.6%)|
|Never arrive||592 (3.8%)|
|Unspecified||6 058 (38.6%)|
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“A caller should first state their name and surname and identify that they would like to log an emergency call such as an accident, heart attack etc. The second most important thing would be to provide your contact number in case the line gets disconnected. The emergency call taker can then contact the caller back”, ER24 told Arrive Alive. “The caller should state clearly where the incident is and give as much information about the location as possible.”You need to speak calmly and clearly to communicate this. Handy Tip: When spelling out a street name for an operator, use words for letters that may be misheard (a spelling alphabet). For example, you can specify letters by saying things like “D for duck, B for bird, E for elephant”, etc. While these steps can help speed up the response time, they cannot account for delays out of the responders’ control. However speedy communication does save precious time.