“At the heart of it, customer satisfaction in short term insurance is driven by the provider’s ability, and perceived willingness, to meet the customer’s needs when a claim is made. Customers want insurance products that work, not gimmicks. And, they are willing to pay more for a reliable, value-for-money offering,” says Consulta CEO, Professor Adré Schreuder. “While start-up insurers might rely on lower prices and special promotions, Santam has established a reputation as a reliable insurance provider, having proven that it is transparent and delivers on its promises. Outsurance initially entered the market at a low-price point, however, they are on par with the industry score suggesting that they have not achieved the perceived value preposition.”
|2016||2015||% of Change|
|Mutual and Federal||77.7||78.9||-1.5%|
|Auto & General||76.0||75.9||0.1%|
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