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"There are concerns that the combined stigma of being transgender and having a mental disorder diagnosis creates a doubly burdensome situation for an already vulnerable population. ThisĀ could, in turn, compromise their health and human rights," researchers said in the paper, titled Transgender issues in south Africa, with particular reference to the Groote Schuur Hospital Transgender Unit. "For example, transgender people may be more likely to be denied primary healthcare in general medical or community-based settings. This given the perception that they must be treated by psychiatric specialists."
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"We wanted to get it right. We wanted to make sure that all parts of the insurance process - website, policies, call-centre scripts - were redone. And, make sure that our customer service, our products, and our customer journey was exactly right for our community," co-founder Steve Wardlaw says on the company's site.